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Urgent Escalation: Unresolved Gempages Builder Article List Issue

I am writing to formally escalate a long-standing and unresolved issue regarding the Article List functionality in the Gempages Builder.

Despite last conversations the problem remains unfixed even after more than 24 hours (dated 16-June). I’ve repeatedly had to explain the same issue again and again to multiple support guys, which has resulted in the loss of valuable time and caused significant frustration.

This is not only inefficient but also unacceptable given the time-sensitive nature of my work. I have wasted hours trying to clarify the issue, yet it remains unresolved. This lack of resolution and accountability is extremely disappointing.

I now request that this issue be escalated to the highest level of technical or customer support management immediately. I expect timely and effective resolution, along with a clear explanation of why the issue has taken this long to address.

Please treat this with utmost urgency and respond with a resolution plan at the earliest.

Page URL:

https://www.ask-the-fox.com/pages/brandschutz

Status: Shipped ✅4 comments

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Comments4

  • Bhavin Gohil

    •

    Jun 26, 2025

    I wan’t to get notified in this email

    • Lucas Nguyen

      Team•

      Jun 27, 2025

      Hi @Bhavin Gohil

      Just a quick update: our team is actively debugging the issue. I’ve also sent you a quick update to your email

      Please check your inbox and let me know if you have any questions.

      Best regards,
      Lucas

      • Bhavin Gohil

        •

        Jun 27, 2025

        Thank you Lucas for the update. I have received your email.

        • Lucas Nguyen

          Team•

          Jun 27, 2025

          Hi @Bhavin Gohil ,

          We’ve identified the issue and will release a fix on next Monday.
          After that, our support team will double-check your store to ensure the article list displays correctly.

          Lucas,