Hello, we’ve been using gempages for months.. It now seems that we can’t sync our product. Our front end is fine but the editor can’t seem to sync our product.
We’ve checked your report about the product not syncing in the editor, and it seems the issue happened during a period when our hosting provider - Amazon Web Services (AWS) - experienced a large outage that lasted for about 15 hours. The outage affected multiple regions globally and caused temporary instability in our system as well.
AWS services were fully restored today, and since then our servers have been back to normal.
Please try syncing your products again, it should now work as expected. If you still encounter any issue, kindly send us a screenshot or short video so we can help further.
Log in to comment and vote
Comments1
Lucas Nguyen
Oct 21, 2025
Hi @Sage & Bloom
Thank you for reaching out and for your patience.
We’ve checked your report about the product not syncing in the editor, and it seems the issue happened during a period when our hosting provider - Amazon Web Services (AWS) - experienced a large outage that lasted for about 15 hours. The outage affected multiple regions globally and caused temporary instability in our system as well.
AWS services were fully restored today, and since then our servers have been back to normal.
Please try syncing your products again, it should now work as expected. If you still encounter any issue, kindly send us a screenshot or short video so we can help further.
Best regards,
Lucas