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I don't see anywhere to start a new chat message with support. I have 2 closed tickets that show and one agent that contacted me and that ticket is open but he isn't online.

I can see in the closed tickets that that agent is online and I'd like to be able to contact him with my questions.

Posted by Chris Hungerford ·
Status: Shipped ✅1 comment

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Comments1

  • GemPages Support

    •

    Jun 25, 2024

    Hi Chris,
    We are very sorry for the inconvenience. You can send us a direct message via Live chat in the Dashboard of the GemPages app (as in the screenshot attached). If you don't see the bubble there, there might be some issue with the network, kindly contact us at support@gempages.help. We will be glad to assist further.

    Thank you for your kind understanding.

    Best regards,
    GemPages Support Team