Please fire him from your company, I pay for this shit and he gets nothing done. I never seen such a bad support agent. he’s probably hated at your workplace anyway
Thank you for taking the time to share your feedback.
I am Auri, Customer Support Manager at GemPages, and I am truly sorry for the frustration you experienced during your interaction with our team.
What you described does not reflect the standard of support we aim to provide. I have personally reviewed the conversation and addressed the situation directly with the agent involved to ensure clearer communication and better handling of similar cases in the future.
Regarding your request about product variants, I can confirm that the supported solution has already been delivered to you.
Any remaining limitations have been raised with our Product team and are being discussed for future improvements.
We genuinely value all customer feedback, especially when it highlights areas where we need to do better.
Thank you for bringing this to our attention, as it helps us improve our service for everyone.
If you require any further assistance, please feel free to contact us again via Live Chat.
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Auri (GemPages CS Manager)
Dec 23, 2025
Good morning Toni,
Thank you for taking the time to share your feedback.
I am Auri, Customer Support Manager at GemPages, and I am truly sorry for the frustration you experienced during your interaction with our team.
What you described does not reflect the standard of support we aim to provide. I have personally reviewed the conversation and addressed the situation directly with the agent involved to ensure clearer communication and better handling of similar cases in the future.
Regarding your request about product variants, I can confirm that the supported solution has already been delivered to you.
Any remaining limitations have been raised with our Product team and are being discussed for future improvements.
We genuinely value all customer feedback, especially when it highlights areas where we need to do better.
Thank you for bringing this to our attention, as it helps us improve our service for everyone.
If you require any further assistance, please feel free to contact us again via Live Chat.
Our team will be ready to support you.
Kind regards,
Auri
GemPages Customer Support Manager