Thank you for raising this concern. We understand why a collaborator request showing as sent from Nigeria could seem suspicious.
We have reviewed the case and can confirm that the request was legitimate and sent by an authorised member of the GemPages Support team.
As we provide 24/7 support, our team is distributed across different countries and time zones, including Nigeria.
Shopify collaborator access is a standard part of our troubleshooting process when temporary store access is needed.
Gemini is an AI tool, and AI-generated assessments can sometimes be inaccurate when they do not have the full context. In this case, the request was not a scam or spoof.
We have also followed up with you through our official support channel to verify the request and provide further clarification, though we have not yet heard back.
We appreciate your caution and remain available if you have any further concerns.
All the best,
GemPages Customer Support Team
Lucas Nguyen
Team•
Aug 13
Hi @shopifyaccount123
Would you provide more information about the context in which you received the request from Nigeria?
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Comments2
GemPages Support
Aug 17
Hi @shopifyaccount123,
Thank you for raising this concern. We understand why a collaborator request showing as sent from Nigeria could seem suspicious.
We have reviewed the case and can confirm that the request was legitimate and sent by an authorised member of the GemPages Support team.
As we provide 24/7 support, our team is distributed across different countries and time zones, including Nigeria.
Shopify collaborator access is a standard part of our troubleshooting process when temporary store access is needed.
Gemini is an AI tool, and AI-generated assessments can sometimes be inaccurate when they do not have the full context. In this case, the request was not a scam or spoof.
We have also followed up with you through our official support channel to verify the request and provide further clarification, though we have not yet heard back.
We appreciate your caution and remain available if you have any further concerns.
All the best,
GemPages Customer Support Team
Lucas Nguyen
Aug 13
Hi @shopifyaccount123
Would you provide more information about the context in which you received the request from Nigeria?