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Problems with Product page

Feature Requests

Hello GemPages Team,

I have noticed an issue since your latest update.
When I set the compare price and the current discount in the GemPages app, they appear correctly in the app preview. However, on my official website, these prices and discounts are not visible at all.

Could you please let me know why this is happening and how I can fix it?

Thank you in advance for your support.

Posted by Ilijan Anhalt ·
2 comments

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Comments2

  • James Gems

    •

    Aug 18, 2025

    Hi @Ilijan Anhalt ,

    As I can see, the issue was caused by browser caching on your side, and I believe everything should be working fine now. I would like to close this ticket here, but if you have any further questions or concerns, you can open a new ticket with our CS team. Our team will do our best to support you.

    Best Regards,

    The GemPages Team

  • James Gems

    •

    Aug 13, 2025

    Hello @Ilijan Anhalt ,

    Thanks for reaching out to us.

    To help our internal team better understand the issue, could you please share a few screenshots or a short video recording of the problem? Also, please include the live page URL where the issue occurs.

    Once we have these details, we’ll investigate and get back to you as soon as possible.

    Looking forward to hearing from you!

    GemPages Team