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Hi, I'm having a recurring problem publishing changes to a page on my Shopify store.

Hi, I'm having a recurring issue publishing changes to a page on my Shopify store. Page: "Discover the Mineral Your Soul Craves" (store: kyo-energycrystals-shop.com) Problem history: 1. I edited a button link in the GemPages editor. 2. When I tried to publish, the message “The GemPages Theme Helper is disabled” appeared—I enabled it 3. I tried publishing again and got “Error publishing (1)” 4. I tried again after clearing my browser cache—the system indicated that it published successfully 5. However, the live page (kyo-energycrystals-shop.com/pages/descubre-el-mineral-que-tu-alma-pide) still displays the old content and link, with no changes. Can you check on your end why the update isn’t showing up on the live store? I suspect it might be related to a recent theme change on my Shopify store.

Status: Shipped ✅1 comment

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Comments1

  • Lucas Nguyen

    Team•

    Jul 25

    Hi @store

    Gracias por informarnos sobre este problema. Nuestro equipo de soporte ya ha sido notificado y se pondrá en contacto contigo a través del chat de Intercom dentro de la aplicación lo antes posible.

    Nice day,

    Lucas