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Help to cancell the charge

Q&A

Hello Sir, I pushed the button to upgrade the Gempages charges and cancell the order that day. But shopify still charge me $29 at the bill. Please help to cancell the charge of $29, thanks a lot!

Posted by michael ·
Status: Shipped ✅3 comments

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Comments3

  • michael

    •

    Apr 2

    push the wrong button

    • Lucas Nguyen

      Team•

      Apr 2

      Hi Michael, our support team will reach you in both app and email to process a refund for this.

    • GemPages Support

      •

      Apr 2

      Hi Michael,
      It’s the GemPages CS team.
      We were contacted half a month ago about this charge.
      We have already issued the refund for you.
      Our agent is on the way to assist you further.

      If you need any further assistance, please don’t hesitate to let our team know via Live chat.

      Thank you very much.
      All the best,
      GemPages Support team