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Issue when using Translate & Adapt to translate content in GemPages

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Invalid translatable content hash.When using gempages to translate multiple languages, the problem of invalid translatable content hash has occurred again, and the English part of the translation interface has always been blank, which has seriously affected our work. Moreover, this problem has occurred repeatedly. I don’t know why. Now we are facing the launch of new products. Because of your problem, our business has been seriously affected.

Moreover, when I sent a message, it showed that it could not be sent, and no one helped to solve the problem.

Posted by Claire ·
Status: Shipped ✅1 comment

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Comments1

  • Lucas Nguyen

    Team•

    Sep 11, 2025

    Hi @Claire

    Thank you for reaching out. We had reported similar issue comes from changes made in the Shopify Translate & Adapt app. Since their update in August, the way content is displayed in their app has changed.

    Our team is already working hard to make GemPages fully compatible with this new mechanism, and we expect to release an update next week.

    In the meantime, you can follow this guide for a temporary solution: https://gempages.co/translate-adapt-error

    If this doesn’t solve your case, please let me know. We’ll be happy to personally help you implement your translated content.