I had a lot of questions about using the plugin, but the customer service team just brushed me off; they did a quick, sloppy fix and claimed the issue was resolved—if that’s how they handle things, why even bother contacting them? They ended up making a complete mess of my page. Furthermore, when I raised an issue regarding the creation of headers and footers, they simply told me that the feature wasn't supported—isn't that just undermining their own product? It was a truly terrible experience.
We’re very sorry to hear about the unpleasant experience you’ve had with our support.
Our team is already continuing the support session and has sent you further messages regarding the issues you raised. At the moment, we can see that we haven’t received a response from you yet.
When you have a moment, please check our latest messages so we can continue working with you and make sure your concerns are properly addressed.
We’d really appreciate the opportunity to follow this through with you.
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Comments1
GemPages Support
Aug 20
Hi @hui311937,
We’re very sorry to hear about the unpleasant experience you’ve had with our support.
Our team is already continuing the support session and has sent you further messages regarding the issues you raised. At the moment, we can see that we haven’t received a response from you yet.
When you have a moment, please check our latest messages so we can continue working with you and make sure your concerns are properly addressed.
We’d really appreciate the opportunity to follow this through with you.
All the best,
GemPages Customer Support Team