Thanks for reporting this. We’ll investigate it in detail and will update you the solution asap.
Could you let me know if the issue occurs when using an image URL or an uploaded image? If it happens with a URL, could you try downloading the image and uploading it instead, then see if the issue persists?
If you need anything else in the meantime please let me know.
Best regards, Lucas
Lucas Nguyen
Team•
Mar 27
We’ve checked the service and confirmed it’s working normally now. Could you please try the test again on your side?
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Lucas Nguyen
Mar 27
Hi @ccsszzhh22
Thanks for reporting this. We’ll investigate it in detail and will update you the solution asap.
Could you let me know if the issue occurs when using an image URL or an uploaded image? If it happens with a URL, could you try downloading the image and uploading it instead, then see if the issue persists?
If you need anything else in the meantime please let me know.
Best regards,
Lucas
Lucas Nguyen
Mar 27
We’ve checked the service and confirmed it’s working normally now. Could you please try the test again on your side?